Your privacy and security is important to us. We know that providing personal information is an act of trust and we take that trust seriously. The purpose of this privacy policy is to describe the collection, use, and disclosure of personal information by Better Basics Essentials LLP (“Local Sparrow”, “us”, or “our”) from individuals who access or use our website located at www.localsparrow.com ( “Site”) and the products or services we may provide or offer. By using our Services, you agree to the collection, use, and disclosure of Personal Information (as defined below) in accordance with this Privacy Policy. This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services. Please read both, our Privacy Policy and our Terms of Service before using any of the services.
Account Information :
When you register with the Site, you can choose to provide us with contact information, such as your name, physical and electronic address, phone number, and other similar contact details to receive information and updates on our products and services. Such information will not be used for marketing and promotion of such products and services unless you request to receive such information. We use return email addresses to answer the email that we receive, and we may use return email to send you other information. Such addresses are not used for any other purpose. In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the website. If you place and order through Local Sparrow or subscribe to the site, we will ask you for your name, e-mail address, shipping address and payment information. We use this information to process and fulfill your order and to notify you of your order status. All information is maintained in a secure and safe environment. Local Sparrow will never sell, rent or share your personal information, including your e-mail address, with any third parties for marketing purposes without your express permission.
Device data:
In addition to information that you provide us voluntarily, we may also collect information about the devices used to access our platform, such as IP host address, unique device identifiers, serial numbers, mobile network data, pages viewed, browser type, duration and frequency of visits, and other data, and may aggregate any information collected in a manner which does not identify any individual ("Aggregate Information"). Information obtained in connection with the Site may be intermingled with and used by us in conjunction with information obtained through sources other than the Site, including both offline and online sources.
Cookies :
Cookies and other user tracking devices may be stored in your computer when you visit the Site. We do not use these devices to retrieve information from your computer that was not voluntarily provided by you. Some of our business partners may also use these devices to provide us with anonymous data and information regarding the use of the Website. If you wish to, you may block or delete tracking devices from your hard drive. However, if you do so, you may not be able to make use of all features on the website.
Information Usage:
We use personally identifiable information in order to give you a smooth shopping experience and to help us identify and/or provide information, products or services that may be of interest to you. We primarily use your information for fulfilling your order, providing customer service, sending information relevant to your order and personalising your experience with us. In connection with their performance of services to maintain and operate the Site and certain features on the Site, certain trusted third parties may be permitted to access your information. For example, we may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your orders. We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction. We use non-personally identifiable information in the aggregate to improve site features and other administrative work. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information. We may use the email address provided by you for sending you announcements, special offers from Local Sparrow and our collaboration partners, only if you have signed up for it. The comments and reviews you voluntarily post on our website, blog or other forum including social media , will be displayed publicly along with the name you submit and the time at which you submitted the comment.
How we protect your information:
We are fully committed to protecting your information with us. We take reasonable precautions and follow industry best practices to make sure your information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Shopify and other partners:
Local Sparrow is hosted on Shopify Inc. Our data is stored through Shopify’s data storage, databases and the general Shopify application. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement. Local Sparrow also uses Razorpay, a third party to process payments Please review their Privacy Policy. Local Sparrow uses Icarry as their delivery partner to deliver all of your orders. You may choose to visit their website to read their Privacy Policy.
Third Party Sites:
Our operations involve many third-party organisations and individuals in the performance of our functions.We may disclose to third party service providers certain personally identifiable information such as name, email, mobile number, address or the information we collect from your access and use of our site, including device information, location and network carrier. Further, these third party service providers may use cookies on our behalf and may receive information about your browsing and buying activity. This information is further shared with the logistic companies and payment service providers for facilitating the delivery of Products and payment on the site. We contract with third parties to serve ads on our behalf across the internet and sometimes on our site. They may collect anonymous information about your visits and your interaction with site. They may also use information about your visits to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology used by most major websites. No personally identifiable information is collected or used in this process.
Cookies :
Cookies and other user tracking devices may be stored in your computer when you visit the Site. We do not use these devices to retrieve information from your computer that was not voluntarily provided by you. Some of our business partners may also use these devices to provide us with anonymous data and information regarding the use of the Website. If you wish to, you may block or delete tracking devices from your hard drive. However, if you do so, you may not be able to make use of all features on the website.
Modification to Privacy Policy:
We reserve the right to modify this policy at any time without notice. Modification may be necessary, among other reasons, to maintain compliance with applicable laws and regulations or accommodate organizational changes within the Company. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. If at any point you do not agree to any portion of the Privacy Policy then in effect, you must immediately stop using the Services.
If you would like to contact us for more information on our privacy policies or would like to delete or amend any personal information please email us at contact@localsparrow.com